Refund Policy

Last updated: July 2026

1. Eligibility

A refund must be requested within 24 hours of purchase, provided the account has not yet been delivered or activated, no trade has been placed, and no rule breach has occurred.

2. Non-refundable cases

Once an account has been delivered or activated, it is no longer refundable. Accounts that have been traded, breached, discounted with a 100% coupon, or obtained through reward coins are also not eligible for a refund. Requests made after 24 hours of purchase will be declined.

3. Processing time

Approved refunds are processed within 5–10 business days back to the original payment method. Crypto refunds are sent in USDT to the wallet you provide.

4. How to request

Open a ticket from your dashboard support page with your order ID and reason. Our team will review and respond within 48 hours.

5. Chargebacks

Initiating a chargeback without contacting support first will result in permanent suspension of all associated accounts.